We partnered with Beacon Power Services to build CAIMS, an AI powered customer and asset information management system developed with ECG. The platform digitally mapped grid assets, linked customers to transformers, and delivered real time visibility into energy flow and losses. As a result, utilities achieved full customer to transformer tagging, reduced system losses, improved response times, and doubled revenue within two years through better operational control and data driven decisions.
Overview
To enhance service delivery, minimize energy losses, and optimize utility operations, Beacon Power Services (BPS), in partnership with the Electricity Company of Ghana (ECG), embarked on a transformative project: the development of the Customer and Asset Information Management System (CAIMS). Sotex Solutions collaborated with BPS to design and implement this AI-powered digital mapping platform, enabling precise customer-to-transformer tagging and real-time visibility into energy flow. In just two years, CAIMS significantly boosted revenue and operational efficiency while setting a new standard for utility service delivery in emerging markets.
Challenges
Before deploying CAIMS, ECG and BPS encountered several critical operational barriers:
- Unlinked Customers and Assets – Poor visibility of customer-to-transformer connections, hindering energy distribution and loss detection.
- High Energy Losses – Inaccurate accounting and untraceable losses caused revenue leakage.
- Slow Response Times – Difficulty locating network failures delayed service restoration.
- Data Fragmentation – Scattered, outdated, or missing asset data disrupted energy management.
- Manual Mapping Limitations – Labor-intensive, error-prone surveys with slow updates.
Our Solution & Key Features
Sotex Solutions, in collaboration with BPS, developed an AI-powered Customer and Asset Information Management System (CAIMS). It digitally maps grid assets, links customers to transformers, and enables real-time energy monitoring. Key features include:
- Digital Asset Mapping & GIS Integration – Automated field data collection with visual tagging, creating a complete digital map of physical infrastructure.
- Customer-to-Transformer Tagging – Achieved 100% tagging, enabling accurate real-time energy flow tracking and simplified troubleshooting.
- Energy Accounting Dashboards – Delivered actionable insights into distribution, consumption, and technical losses, with instant visibility on energy flow discrepancies.
- Mobile & Web Access – Equipped field teams with real-time updates and mobile-ready interfaces for on-site adjustments and maintenance tracking.
- Loss Detection Tools – Integrated intelligent analytics to identify loss hotspots, unauthorized usage, and system inefficiencies.
- Survey & Installation Management – Streamlined processes for new service connections, work orders, and infrastructure updates.
- Seamless Data Synchronization – Synchronized with existing legacy systems and third-party platforms for smooth data flow and reporting.
Sotex led the end-to-end implementation, including:
- Requirements Gathering & Technical Workshops – Engaged with BPS and ECG to collect user requirements and define system specifications.
- Architecture Design & Development – Delivered a robust architecture optimized for large-scale asset management.
- Full Deployment & Field Support – Managed rollout across multiple regions, providing on-site training and real-time support.
- Continuous Monitoring & Maintenance – Ongoing system improvements and updates to maintain peak efficiency.
Key Achievements
The deployment of CAIMS delivered dramatic improvements in efficiency and operational control:
“This has transformed our efficiency and service delivery.” — Dr. Belinda Dwamena-Yebuah, Director of Customer Service, ECG
Doubled Revenue in Two Years
100% Customer-to-Transformer Tagging
60% Reduction in System Losses
Faster Response Times & Operational Control
Streamlined Field Operations
Data-Driven Decision Making
Technology Stack
To deliver scalability, accuracy, and real-time visibility, CAIMS was built with:
- Frontend: Angular
- Backend: .NET Core
- Database: SQL Server, GIS
- Cloud Hosting: Azure
Conclusion
Through its partnership with Beacon Power Services and ECG, Sotex Solutions delivered a transformative digital mapping and energy management platform. CAIMS redefined asset visibility, optimized energy distribution, and enabled real-time loss detection—driving revenue growth and operational efficiency. The platform now serves as a model for smarter grid management across emerging markets.
Looking to digitize your grid operations?
Partner with Sotex Solutions to unlock smarter asset management and energy efficiency.
📧 bd@sotexsolutions.com
📞 +381-64-165-7193
